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The relationship between patients and clinicians is a key element in the management of chronic diseases. With the objective of a more efficient communication, the clinician should know his own personality but also the patient personality. The organisation of the consultation, of the waiting room and of the secretary has to facilitate this relationship. The amelioration of this relationship is usefulness only for the clinician in particularly complicated cases but also for the patients suffering from chronic diseases. LA: French
Dr. P. Ginies, Centre d'évaluation et de traitement de la douleur CHU Montpellier, 191 avenue Doyen Gaston-Giraud, 34090 Montpellier, France